We are happy to replace the __________ goods free of charge.
All the cars in this particular range were recalled because of a design __________ .
The customer complained that the assistant he spoke to had been most __________.
There was a __________ in the order at the factory and the wrong package was sent.
The delay in despatch was due to circumstances __________ our control.
There was a serious staff ___________ at the time so several shipments were held up.
The complaint about the cost of the item was soon ___________ out.
As we were entirely responsible for the confusion your account has been __________ with the full amount.