We are happy to replace the __________ goods free of charge.

1.   ?    injured
2.   ?    hurt
3.   ?    destroyed
4.   ?    damaged

All the cars in this particular range were recalled because of a design __________ .

1.   ?    fault
2.   ?    mistake
3.   ?    error
4.   ?    slip

The customer complained that the assistant he spoke to had been most __________.

1.   ?    helpless
2.   ?    incapable
3.   ?    unhelpful
4.   ?    impotent

There was a __________ in the order at the factory and the wrong package was sent.

1.   ?    mix-up
2.   ?    mixture
3.   ?    mixing
4.   ?    mixed-up

The delay in despatch was due to circumstances __________ our control.

1.   ?    above
2.   ?    beyond
3.   ?    under
4.   ?    in

There was a serious staff ___________ at the time so several shipments were held up.

1.   ?    shortage
2.   ?    reduction
3.   ?    decrease
4.   ?    contraction

The complaint about the cost of the item was soon ___________ out.

1.   ?    dealt
2.   ?    sorted
3.   ?    taken
4.   ?    cleared

As we were entirely responsible for the confusion your account has been __________ with the full amount.

1.   ?    debited
2.   ?    added
3.   ?    given
4.   ?    credited